Refund policy

At Iris Art Lab, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

Damaged or Defective Items: If you receive a defective art kit, please contact us within 7 days of receiving the item. We will replace the item at no additional cost.
Incorrect Items: If you receive an incorrect art kit (different from what you ordered), please notify us within 7 days of delivery. We will arrange for the correct item to be sent to you, and we may require return of the incorrect item.

2. Non-Returnable Items

Used Items: We cannot accept returns of art kits that have been opened or used, unless they are defective.

3. Return Process

Contact Us: To initiate a return, please contact our customer service team at 9791008786 with your order number and details of the issue.
Return Authorization: Our customer service team will provide you with instructions on how to return the item
Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable, except in cases where the return is due to our error (e.g., incorrect or defective item).
Refund or Replacement: Once your return is received and inspected, we will notify you of the approval or rejection of your refund or replacement. If approved, refunds will be processed to the original method of payment. Replacements will be sent out as soon as possible.

4. Contact Us

If you have any questions about our return policy or need assistance with a return, please contact us at help@irisartlab.com or +91 9791008786

This return policy is designed to protect both the interests of Iris Art Lab and its customers, ensuring a clear process for handling returns and exchanges of art kits sold through their ecommerce platform. Adjustments can be made based on specific business needs and legal requirements.

Return Policy

Something not right with your order? We’re here to make it right.

Returns

Our return policy is valid for 3 days from the date of delivery.
If more than 3 days have passed since delivery, we cannot offer a refund or exchange.
To be eligible for a return:

· The item must be unused and in the same condition you received it.

· It must be in its original packaging.

Please Note – We Do Not Accept Returns For:

Change of mind
Opened or used packs
Orders with incorrect design selected by the customer

How to Request a Return

To file a claim, please email us at Help@irisartlab.com with:

A proper unboxing video clearly showing the opening of the package
Clear images of the defective product
Images of the original packaging and courier cover

Important Notes

If the product is damaged during unpacking (e.g., by scissors or sharp objects), a refund or replacement is not possible unless:

You provide the unboxing video
You include images of the courier cover
If you notice damage upon delivery, please mention it in the delivery remarks while signing. This helps us claim a refund from the courier service.

Refunds

Once we receive and inspect your return, we will notify you via email about the approval or rejection of your refund.
If approved, the refund will be processed and credited to your original payment method within 15 working days.
Shipping charges are non-refundable, unless the return is due to our error.

Order Cancellations

If we receive a cancellation before the order has been shipped, we will cancel it and provide a full refund.
Orders that have already been shipped cannot be cancelled, and the return policy will apply.

Our Refund Policy for Workshop Registrations

Cancellations made at least 5 days before the workshop will receive a full refund.
Cancellations made within 3-4 days of the workshop will receive a 50% refund.
No refunds will be issued for cancellations made within 48 hours of the workshop or for no-shows.
You may request to reschedule once, subject to availability.