1. Refund Eligibility
We want you to be satisfied with your purchase from IrisArtLab. Refunds are available under the following conditions:
Defective or Damaged Product: If you receive a defective or damaged product, please contact us within 7 to 8 days of receiving the item. We will arrange for a replacement or issue a full refund.
Not as Described: If the product received is significantly different from the description on our website, you may be eligible for a refund. Please reach out to us with details and photos if applicable.
2. Refund Process
To request a refund, please contact our customer service team at irisartlab@gmail.com. Include your order number, details of the issue, and any relevant photos. We will review your request and respond within 5 business days.
3. Refund Method
Refunds will be issued using the original payment method. Please allow 10 days for the refund to appear in your account.
4. Contact Us
If you have any questions about our refund policy, please contact us at irisartlab@gmail.com. We are here to assist you.
